TURNAROUND & DELIVEY INFORMATION
All Purchases are made to order, we aim to have a turnaround of between 10-14 working days on all orders we receive, to then be shipped out to you. Please allow another 3-5 working days to receive your order once it has been shipped out.
During busy periods such as sales, promotions & calendar events turnaround time can take slightly longer. If you require your order by a certain date, please inform us via email.
All our deliveries are sent out via the Royal Mail, as we feel they are the most reliable, plus you get the choice of standard or recorded delivery. Although it is worth noting that tracking is only available on packages that are sent by recorded delivery, therefore we recommend paying for this delivery option if you wish to track your parcel.
Estimated delivery times should be used as a guide only and commence from the date of dispatch, Rad Designs is not responsible for any delays caused by the Royal Mail.
SERVICE DELIVERY TIME PRICE
Free (Orders £50+) 3-5 Working Days £0.00
Standard (Orders £0-£20) 3-5 Working Days £2.50
Standard (Orders £20.00 £50) 3-5 Working Days £3.50
Recorded Delivery 2-3 Working Days £4.95
Free (Orders £100+) 3-7 Working Days £0.00
International Standard (Europe) 3-5 Working Days £6.50
International Track & Signed (Europe) 3-5 Working Days £11.50
International Standard (Ireland) 3-5 Working Days £4.50
International Tracked (Ireland) 3-5 Working Days £11.50
International Standard (World) 5-7 Working Days £9.50
International Track & Signed (World) 5-7 Working Days £14.50
We can only offer a free return if an item you have received has a fault; in this situation your return postage will be refunded once the item has been returned to us. In all other situations, unfortunately we are unable to offer free returns, although returning parcels to us from within the UK will approximately cost £2.95.
Items must be returned unworn/unused in a new and unwashed condition and a refund (minus postage costs) will be processed as soon as possible. Please note, this does not apply to sale items or Personalised Items. You can return any unwanted item to us for a refund up to 14 days after purchase, anything longer we unfortunately won’t be able to refund.
If you have any queries please Email firstname.lastname@example.org and we will be happy to help.